Very rarely do companies employ specialist staff for billing. These tasks and jobs are mostly carried out by secretarial, sales and logistics staff and sometimes even by the company bookkeepers. This has to done in addition to the normal duties. Therefore, it can easily happen that a decimal point creeps into the wrong place resulting in more costs for the company.
We know most of the packaging weights, and can immediately see when something does not fit, or the volumes are incorrect. This only requires minimal work from the customer.
Depending on contractual arrangements with the system operator, an incorrect invoice can still be altered up four year after issuing. It can quickly be worth the effort.
We employ the win-win principle. Only when we are able generate refunds for the company will we charge a fee. No gain, no fee.
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